All incidents, injuries, hazards, and near-misses must be reported promptly to ensure the safety of participants, staff, and others in the environment. Timely and accurate reporting helps the organisation respond appropriately, meet legal and NDIS obligations, and reduce the risk of future incidents.
When an incident occurs, carers must take immediate action to ensure safety, notify the appropriate manager or team leader, and complete all required documentation before the end of their shift.
Participant Injury or Illness
Report any injury, illness, or change in the participant’s condition, including:
- Cuts, burns, falls, or bruising
- Signs of infection
- Sudden illness or medical concerns
Serious or High-Risk Incidents
Report immediately if any serious or high-risk event occurs, including:
- Ambulance attendance
- Hospital admission
- Choking incident
- Behaviour that causes harm to self or others
- Missing person
- Medication error
- Allegations or suspicions of abuse or neglect
Environmental Hazards
Report any hazards or unsafe conditions in the environment, including:
- Fire, gas leak, or electrical hazard
- Equipment failure
- Vehicle accident
Staff Injury or Near-Miss
Report any incident involving staff safety, including:
- Any injury to a staff member
- Any near-miss that could have resulted in harm