Feedback and complaints
We want to hear from you
At Blu Sky Care, we believe in the power of partnership to transform lives—and your voice matters.
We encourage feedback and complaints from everyone we work with, including the people we support, their families, carers, partner agencies, and the public. Your input helps us grow, and we take it seriously. Every concern is addressed with care, respect, and a commitment to our core values.
How do i leave a feedback or make a complaint?
feedback@bluskycare.com.au
Online
Complete our online form
Other ways to get in touch
If you have a hearing or speech impairment National Relay Service can help you with your call to Blu Sky Care.
Speak and Listen 1300 555 727
TTY 133677
SMS relay number 0423 677 767
If you need an interpreter, we can assist you to register with TIS National. Kindly note this is a payable service.
What kind of feedback can I provide?
We recognise the rights of all people to lodge a complaint or provide feedback about any aspect of our services. We value your feedback and are here to help. You can provide feedback or submit a complaint to Blu Sky Care about:
A service – are these delivered in line with what you want?
A member of staff
How you were treated
Something else – are we doing well? Where can we do better?
Our complaint resolution
When we receive your complaint, we will acknowledge it promptly, either verbally or in writing. The time it takes to resolve your concern will depend on its nature and the steps required. We will make every effort to address your complaint as quickly as possible and keep you informed throughout the process. Where applicable, we will also outline the measures we’ll take to prevent the issue from recurring.
If we’re unable to resolve your complaint to your satisfaction, we’ll explain why and inform you of any further options available. Should you remain unhappy with the outcome, we can assist you in escalating the matter within Blu Sky Care or guide you on how to lodge a complaint with an external organisation.
Kindly read our Complaints Management Infosheet.
How to raise a complaint anonymously?
Your trust matters to us. You can raise a complaint anonymously—we respect your choice. Us the online complaints form. While we prefer resolving concerns locally, we understand if you’d rather not speak to your worker or manager. Simply note this in your complaint, and we’ll ensure the right person reaches out. Only essential team members will be involved in finding a solution
Where else can I turn to?
We can help you make a complaint within Blu Sky Care if you need this support. If you don’t want to make your complaint to Blu Sky Care, we can support you to make a complaint to an external organisation including, but not limited to:
Related forms, policy guidelines or documents
Further guidance on our approach to complaints and feedback management and resolution can be found in the documents listed below: